General Enquiries
If you have any queries, or want to let us know any comments about using your card, please get in touch with us at cardservices@accessprepaidww.com or via fax +44 (0)1733 502370.
In the interest of security we will not be able to discuss any of the following subjects by email. Please call our 24 hour Card Services team who will be able to assist you in relation to the following:
- Lost or stolen cards
- Queries regarding transactions on your account or balance enquiries
- PIN assistance
- Guidance setting up your card account online
- Help with forgotten username and/or passwords
- Card and account activations
Call Card Services
| Country |
Phone Number |
| Australia |
1800 889040 |
| France |
0800 905 190 |
| Germany |
0800 1800 756 |
| The Netherlands |
0800 022 8308 |
| UK |
0800 015 0401 |
| USA /Canada |
1 888 713 3424 |
| Click here for toll free numbers from over 30 additional countries. |
Please note that for security reasons whenever you contact us please do not include your full card number in any correspondence. The card number should always be supplied by providing the first six and last four digits only, as follows - 123456******7890.
Contact Card Services by post:
Card Services
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
United Kingdom