24/7 Emergency Assistance wherever you are in the world

Global Emergency Assistance

LOST OR STOLEN CARDS

If you lose your Multi-currency Cash Passport or it is stolen, reporting this to Card Services immediately will help protect the funds on the Card.

A dedicated Card Services team is on hand to help, 24 hours a day, seven days a week. If your Multi-currency Cash Passport goes missing call Card Services straightaway and they will cancel it giving complete protection of your funds (subject to full compliance with the Terms and Conditions). The Card Services team can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement up to the available balance of your Card, subject to availability.

Please click here, to find details on how to contact the 24/7 Card Services helpline by phone.

If you notice any transactions on your Multi-currency Cash Passport that are incorrect or that you don’t recognise, please call the 24 hour Card Services helpline immediately. In addition, if you believe your PIN or any other security information may have been compromised, please call Card Services.

SECONDARY CARD

If you have two Cards, linked to the same balance and you lose one of these Cards you can still access your funds using the Secondary Card without having to wait for a replacement Card. Please be aware that you must still call Card Services immediately so that they can block the lost or stolen Card.

If both Multi-currency Cash Passports are lost or stolen, Card Services can arrange for replacement Cards, and if necessary start the procedure for disputing unauthorised transactions. In an emergency situation they may arrange for funds, up to the available balance on your Card, to be sent to you, via a global money transfer network, free of charge and usually available within 2 hours, but up to 24 hours in more remote locations, subject to availability.

If you have any general queries, or want to pass on any comments about using your Card, please get in touch at cardservices@accessprepaidww.com or via fax +44 (0) 208 610 4819.